IncaSpin Privacy Policy | Data Protection 2026

When you register with us, we collect your name, date of birth, email address, postal address, and phone number. During account verification, we may request identity documents (passport, driving licence) and proof of address. Payment information is collected securely when you deposit funds. We also record your gameplay activity, betting history, and account interactions. Device information-such as IP address, browser type, and device identifiers-is logged automatically. We do not knowingly collect data from anyone under 18.

Your data enables us to set up and manage your account, process deposits and withdrawals, and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations required by the UK Gambling Commission. We use it to prevent fraud, verify your identity, and enforce our terms and conditions. Your gameplay data helps us personalise your experience and manage responsible gambling tools. We also use your contact details to send account updates, promotions (if you've opted in), and customer support responses.

We process your data because it's necessary to perform our contract with you-providing gaming services. We also have a legal obligation to process KYC and AML data under UK gambling and financial regulations. Where we send marketing communications, we rely on your consent. Our legitimate interests include preventing fraud, maintaining platform security, and complying with UKGC requirements. If you withdraw consent for non-essential processing, we'll stop-though some data retention may continue for regulatory or legal reasons.

We share information with our payment processors and banking partners to handle your transactions securely. Our game providers (including Microgaming, NetEnt, Play'n GO, Pragmatic Play, Evolution Gaming, and others) receive anonymised gameplay data to improve services. We disclose data to the UK Gambling Commission and other regulators when required by law. We may share data with fraud prevention agencies and law enforcement if legally obliged. We do not sell your personal data to third parties for marketing purposes.

We retain your account data for the duration of your relationship with us and for up to six years after account closure, as required by UK gambling and anti-money laundering regulations. Transaction records, including deposits and withdrawals, are kept for a minimum of six years for regulatory compliance. Identity verification documents are retained for the same period. Gameplay logs are typically stored for three years unless a dispute or investigation is ongoing. You may request deletion of non-essential data after the regulatory retention period expires.

You have the right to access your personal data and receive a copy in a portable format. You can request correction of inaccurate information and, subject to legal obligations, request deletion. You may object to direct marketing and withdraw consent for non-essential processing at any time. You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been breached. Some rights are limited where data retention is required by gambling regulations or law.

We protect your data with SSL encryption on all connections to our platform. Your account is secured by a username and password you control. We implement multi-layer security protocols to prevent unauthorised access, and our team conducts regular security audits. Payment data is processed through PCI-DSS compliant providers. While we maintain strong safeguards, no online system is entirely risk-free-please keep your login details confidential and report any suspicious activity to our support team immediately.

Our platform uses cookies to remember your preferences, maintain your session, and analyse how you use our site. Essential cookies are necessary for platform function; optional cookies help us improve your experience. We use analytics tools to track user behaviour in aggregate form. For detailed information about which cookies we use and how to manage them, please refer to our separate cookie policy. You can disable non-essential cookies through your browser settings, though this may affect functionality.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you by email or by posting a prominent notice on our platform. Your continued use of our services after such changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly to stay informed about how we protect your data.

If you have questions about this privacy policy, wish to exercise your data rights, or want to report a privacy concern, please contact our Data Protection Officer via our support channels. Our team is available 24/7 through live chat and email. We'll respond to data access requests and privacy inquiries within the timeframe required by UK data protection law. For formal complaints, you may also contact the UK Information Commissioner's Office.